Return Eligibility
We want you to be completely satisfied with your purchase and aim to ensure every item meets your expectations. If, for any reason, you are not fully satisfied, we gladly accept returns within 30 days of the original purchase date. To qualify for a return, the item must meet a few basic conditions. First, it should be in its original condition, which means unworn, unused, and free from any damage or alterations. Second, the item must include all original tags and packaging, ensuring that it can be returned to our inventory in a sellable state. Finally, proof of purchase, such as a receipt or order confirmation, is required to process the return efficiently. Please note that certain items, such as those marked as final sale, customized, or intimate apparel, may not be eligible for return due to their nature. To initiate a return, simply contact our customer support team or visit our website for detailed instructions. We strive to make the return process as seamless as possible, allowing you to shop with confidence and peace of mind. Your satisfaction is our top priority, and we are here to assist you every step of the way.
Non-Returnable Items
Please note that certain items are not eligible for return due to their unique nature or for hygiene reasons. These include final sale items, which are clearly marked as non-returnable at the time of purchase, ensuring transparency about their status. Additionally, gift cards are not eligible for return or exchange, as they are considered a form of currency once issued. For hygiene and safety reasons, intimate wear, such as undergarments, cannot be returned or exchanged under any circumstances. We understand the importance of clarity when it comes to our return policy, and we encourage customers to review these exceptions before making a purchase. If you have any questions about the eligibility of specific items for return, our customer support team is always available to assist you. Our goal is to provide a smooth and satisfying shopping experience while maintaining the highest standards of quality and safety.
Return Process
To initiate a return, simply contact us at support@allcotton.xyz or visit the “Returns” section on our website. Our team will guide you through the process and provide detailed instructions. Once your return is approved, it’s time to prepare your package. Carefully place the item(s) in their original packaging, ensuring they are secure to prevent any damage during transit. Be sure to include your completed return form or proof of purchase, such as a receipt or order confirmation, inside the package. After your package is ready, ship the item back to the address provided in your return instructions using a trackable shipping service. This ensures that your shipment can be monitored and received without issues. Please retain the tracking details until your return has been fully processed and confirmed. At AllCotton.xyz, we’re committed to making returns simple and efficient, so you can shop with confidence knowing your satisfaction is our priority.
Refund Process
Refunds to the original payment method are processed promptly after your return is received and inspected. Once we verify that the item meets our return criteria, we will initiate the refund to your original payment method within 5–10 business days. This ensures a smooth and efficient process, allowing you to receive your funds as quickly as possible. Additionally, you will be notified via email as soon as your refund has been issued. The email confirmation will include details about the refunded amount and any other relevant information. We recommend monitoring your email and checking your payment account during this period to confirm the receipt of the refund. At AllCotton.xyz, we prioritize transparency and efficiency, ensuring your satisfaction at every step of the return process.
Exchange Policy
If you would like to exchange an item for a different size or color, please follow the return process outlined above. Once your return is initiated and approved, you can place a new order for the desired item. This approach ensures that the specific size or color you want is reserved for you and available without delay. By processing exchanges this way, we can guarantee that you receive your preferred item as quickly as possible, while also simplifying the return process for your original purchase. Should you have any questions or need assistance with placing a new order, our customer support team is here to help. At AllCotton.xyz, we strive to make every step of your shopping experience convenient and hassle-free.
Defective or Incorrect Items
We sincerely apologize if you’ve received a damaged or incorrect item. Your satisfaction is our priority, and we’re here to resolve the issue as quickly as possible. Please contact us immediately at support@allcotton.xyz and provide detailed information about the problem. Including clear photos of the defect or incorrect item will help us expedite the resolution process. Once we receive your message, our team will assess the situation and arrange for a replacement to be sent to you. If a replacement is not available or preferred, we’ll issue a full refund for the affected item. At AllCotton.xyz, we are committed to ensuring your shopping experience is nothing short of excellent, and we appreciate your patience and understanding as we work to make things right.
Return Shipping Fees
Customers are responsible for covering return shipping costs unless the return is due to a defective or incorrect item. In such cases, we will cover the return shipping fees to ensure a hassle-free resolution for you. Additionally, we occasionally offer free returns on specific items or during promotional periods as part of our commitment to providing exceptional value. These special offers will be clearly highlighted, allowing you to take advantage of the opportunity when available. If you’re unsure about your eligibility for free returns or have questions about return shipping, our customer support team is always ready to assist. At AllCotton.xyz, we aim to make your shopping and return experience as transparent and customer-friendly as possible.
Return Shipping Fees
If you have any questions about returns or refunds, don’t hesitate to reach out to our support team at support@allcotton.xyz. Our dedicated team is here to assist you and ensure the process is as smooth and straightforward as possible. Whether you need clarification about our return policy, guidance on preparing your return, or updates on your refund status, we are happy to help. At AllCotton.xyz, your satisfaction is our priority, and we’re committed to providing excellent service every step of the way.
